Help CenterGeneral FAQsRefund & Return Policy

Refund & Return Policy

Updated recently • Help Center Article

Refund & Return Policy

In certain cases where an order is deemed eligible for a refund following a review, the refund may be issued either to the buyer's original payment method or credited to the buyer's MythrilVault Wallet in accordance with our platform policies. Buyers who wish to receive a refund to their original payment method may contact MythrilVault Support.

Wallet balances can be used toward future purchases on the platform.


Refund Handling

  • Eligible refunds may be issued either to the buyer's original payment method or credited to their MythrilVault Wallet, depending on the circumstances and the buyer's preference where applicable. Buyers requesting a refund to their original payment method should contact MythrilVault Support.
  • Where a refund is credited to the MythrilVault Wallet, the balance may be used toward future eligible purchases on the platform.
  • Refund handling is subject to platform rules and review outcomes.

Refund Eligibility

Refunds are only issued when:

  • The issue is reported within the active warranty period
  • Platform rules have been followed
  • A dispute review confirms refund eligibility

Orders that are completed or whose warranty period has expired are generally considered final unless a serious platform policy violation is identified.


Important Notice

Refund methods and eligibility are determined by MythrilVault in order to ensure platform safety, fair trade, and protection against payment abuse.