Refund & Return Policy
Updated recently • Help Center Article
Refund & Return Policy
In certain cases where an order is deemed eligible for a refund following a review, the refund may be issued either to the buyer's original payment method or credited to the buyer's MythrilVault Wallet in accordance with our platform policies. Buyers who wish to receive a refund to their original payment method may contact MythrilVault Support.
Wallet balances can be used toward future purchases on the platform.
Refund Handling
- •Eligible refunds may be issued either to the buyer's original payment method or credited to their MythrilVault Wallet, depending on the circumstances and the buyer's preference where applicable. Buyers requesting a refund to their original payment method should contact MythrilVault Support.
- •Where a refund is credited to the MythrilVault Wallet, the balance may be used toward future eligible purchases on the platform.
- •Refund handling is subject to platform rules and review outcomes.
Refund Eligibility
Refunds are only issued when:
- •The issue is reported within the active warranty period
- •Platform rules have been followed
- •A dispute review confirms refund eligibility
Orders that are completed or whose warranty period has expired are generally considered final unless a serious platform policy violation is identified.
Important Notice
Refund methods and eligibility are determined by MythrilVault in order to ensure platform safety, fair trade, and protection against payment abuse.